PRIVACY
POLICY.

Dopizi Ltd is the data controller for personal data collected through this website and our services. We are registered in England and Wales.

If you have any questions about this policy or how we handle your data, please contact us at privacy@dopizi.com.

We collect personal data in the following ways:

Data you give us directly — when you complete our enquiry or assessment form, contact us by email or phone, or sign up to our mailing list. This typically includes your name, email address, phone number, property postcode, and details about your property situation.

Data collected automatically — when you visit our website, we collect standard internet log information and details of your visitor behaviour patterns via cookies and analytics tools. This includes IP address, browser type, pages visited, and time spent on site. We do not use this to identify individuals.

Data from third parties — if you are referred to us by an estate agent or property manager, they may share your name and contact details with us, with your knowledge.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

We rely on the following legal bases under UK GDPR:

• Contract — processing necessary to fulfil our service agreement with you, or to take steps at your request prior to entering a contract.
• Legitimate interests — responding to enquiries, improving our service, and operating our business, where this does not override your rights.
• Consent — for marketing communications (newsletter). You can withdraw consent at any time by clicking "unsubscribe" in any email, or contacting us directly.
• Legal obligation — where we are required to process data to comply with applicable law.

We do not sell your personal data. We share it only in the following circumstances:

• Service providers — companies that help us deliver our service, including our property management platform, email provider, and payment processor. All are bound by data processing agreements.
• Short let platforms — where necessary to list and manage your property (e.g. Airbnb, Booking.com). Only property details and management-relevant information are shared, not financial data.
• Legal requirements — if required by law, court order, or to protect our legal rights.

We use cookies to help our website function correctly and to understand how visitors use it. Cookies are small text files placed on your device.

Essential cookies are necessary for the site to work and cannot be switched off. Analytics cookies (if you accept them) help us understand visitor behaviour using aggregated, anonymised data. We do not use advertising or tracking cookies.

You can manage cookie preferences through your browser settings at any time. Blocking essential cookies may affect site functionality.

We retain personal data only as long as necessary for the purposes it was collected:

• Enquiry data (no service taken up): deleted after 12 months of no further contact.
• Active service data: retained for the duration of the service and for 6 years afterwards (in line with standard contractual and accounting obligations under UK law).
• Newsletter subscribers: retained until you unsubscribe.
• Website analytics data: retained in anonymised, aggregated form only.

Under UK GDPR, you have the following rights:

• Access — the right to request a copy of the personal data we hold about you.
• Rectification — the right to ask us to correct inaccurate or incomplete data.
• Erasure — the right to ask us to delete your data in certain circumstances.
• Restriction — the right to ask us to restrict processing of your data in certain circumstances.
• Portability — the right to receive your data in a structured, machine-readable format.
• Objection — the right to object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email privacy@dopizi.com. We will respond within one month. We do not charge a fee for these requests unless they are manifestly unfounded or excessive.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

No method of data transmission over the internet is 100% secure. If we become aware of a data breach that affects your rights or freedoms, we will notify you and the Information Commissioner's Office (ICO) as required by law.

For any privacy-related questions or to exercise your rights, contact us at: