Help & answers

FREQUENTLY
ASKED QUESTIONS.

Everything you need to know about how Dopizi. works — from first enquiry to final payout.

LET WHILE U SELL
Will short letting affect my property sale?

No — and this is the question we get asked most. Not a single sale has been disrupted across all the properties we've managed. We coordinate guest checkout windows around your viewing schedule, and the property is always available for viewings with 24 hours' notice.

We also make properties look better than they would sitting empty. A well-presented, regularly cleaned home often attracts more serious buyers.

Does my estate agent need to know?

We recommend telling them — and in our experience, agents who understand the programme are enthusiastic about it. It helps their vendors financially and doesn't affect the sale process. Many agents now refer clients to us directly.

That said, there is no legal obligation for your agent to approve short letting during a sale period, provided your mortgage and lease permit it (which we'll confirm at assessment stage).

Does my mortgage or lease allow short letting?

This varies. Most residential mortgages allow short letting while the property is on the market — but some lenders and leases require consent. We check this as part of your free assessment, so you'll know before committing to anything.

If there are restrictions, we'll tell you clearly. We won't take on a property that would put you in breach of your obligations.

Can I use Let While U Sell if I've already accepted an offer?

Yes — as long as there's enough time remaining before exchange. If you've just accepted an offer and have several months of conveyancing ahead, there's still meaningful income to be earned. We've successfully onboarded properties with as little as six weeks remaining before completion.

Get in touch and we'll give you an honest view of whether it makes sense in your specific situation.

What happens on completion day?

We coordinate the final guest checkout to land before your exchange date. The property is handed back clean, tidy, and with all linen removed. Monthly income transfers are made up to the final period, and we close all listings on the day you complete.

The exit is smooth because we plan it from day one — we always know your estimated completion timeline and build around it.

VACANT STOCK RECOVERY
My property isn't on the market — can you still help?

Absolutely. Our Vacant Stock Recovery service is designed specifically for properties that aren't on the market — inherited homes, long-term empties, portfolio voids, and properties owners are unsure what to do with long-term.

There's no minimum commitment. You can start earning while you figure out your longer-term plans.

What if the property needs work before it's lettable?

We assess this honestly at the outset. Some properties need light-touch preparation — professional cleaning, linen, a few basics. Others need more work. We'll give you a frank view of what's needed and what the likely return is, so you can decide whether it makes commercial sense.

For properties that need significant investment before they're guest-ready, we'll tell you that rather than take them on and underperform.

Can I reclaim the property whenever I want?

Yes. There's no long-term lock-in. We ask for reasonable notice (typically two to four weeks) so we can responsibly manage any existing guest bookings. After that, the property is back in your hands with no penalty.

THE PROCESS
How quickly can we get started?

From enquiry to first booking: six days on average. We complete the property assessment within 48 hours, then handle all setup — photography, linen, platform listings, pricing configuration. Most properties are live within a week of our first conversation.

What do I need to do once we're live?

Nothing, unless you want to. We handle guest communications, check-in and checkout, cleaning after every stay, and minor maintenance issues. You receive a monthly income transfer and a clear summary of occupancy and earnings. No phone calls from guests, no scheduling, no hassle.

We do ask that you keep us informed of any changes to your sale timeline, and give us a heads-up if you need the property for a few days.

Where will my property be listed?

We list across Airbnb, Booking.com, and our own direct booking channel. We use dynamic pricing tools that adjust nightly rates based on local demand, events, and seasonality — maximising income without manual intervention.

Do I need to furnish the property?

For Let While U Sell, most properties are already furnished — we simply add linen, towels, and the essentials guests need. If the property has been emptied, we can discuss light furnishing options as part of the setup. We'll always give you a clear cost vs. return view before you commit to any outlay.

MONEY & FEES
How much does Dopizi charge?

We work on a management fee model — we take a percentage of the income generated, meaning we only earn when you earn. There are no upfront fees and no monthly retainers. Our fee covers all guest management, cleaning coordination, platform costs, and reporting.

Exact fees are discussed at assessment stage and depend on property type and location. We will always confirm the split clearly before you commit.

What's the average income I can expect?

Our portfolio average is £1,840 per month net to the owner, with 94% average occupancy across managed properties. That said, income varies significantly by location, property size, and season. A Zone 1 two-bed flat will consistently outperform a Zone 4 studio.

Our income calculator gives a rough estimate — but your free assessment will give you a property-specific figure based on comparable data.

When do I get paid?

Monthly. We transfer your net income in the first week of the following month, with a clear breakdown of occupancy, bookings, and earnings. You'll never have to chase a payment or decipher a confusing statement.

Are there any hidden costs?

No. Our fee structure is agreed upfront and doesn't change. The only additional costs you might incur are for maintenance issues that arise (which would be true of any occupied property) — and we always get your approval before instructing any spend above a small agreed threshold.

GUESTS & YOUR PROPERTY
How do you screen guests?

All guests are vetted through platform identity verification. We review guest history and ratings before accepting bookings, and our house rules are clear upfront — no parties, no smoking, no unregistered guests. We target professional and business travellers where possible, particularly for longer stays.

What if a guest damages something?

We photograph the property before and after every stay. Minor wear is expected and covered by our operating costs. For anything more significant, Airbnb's AirCover provides up to £2.5 million in host damage protection. We manage all claims on your behalf.

In three years of operation we have never had a claim that required owner involvement.

Can I stay in the property myself during the programme?

Yes, with notice. We ask for at least two weeks' heads-up so we can manage the booking calendar around your dates. We block those dates, ensure the property is ready for you, and resume bookings afterwards. There's no charge for owner stays.

Do I need special insurance?

Your standard buildings insurance remains in place. We recommend notifying your insurer that the property is being let on a short-term basis — some policies require this, others don't. We can advise on specialist short let insurance if needed. Platform protection covers the majority of guest-related risks.

AGENTS & PARTNERS
How does the agent referral programme work?

Simple. You refer a vendor or landlord to us. We onboard and manage the property. You receive a referral fee for every property that goes live. No admin, no involvement required after the intro. We'll send you a referral summary each month with any fees owed.

See the full agent partner programme for details.

Is there a white-label option for property managers?

Yes. For property management companies with significant vacant stock, we offer a white-label arrangement where Dopizi. operates under your brand. Your clients see your service, enhanced by our short let infrastructure. Get in touch to discuss the detail.

Does referring clients to Dopizi create any conflict with my agency?

No. We manage short lets — we don't sell or let properties long-term. You remain the agent of record. We strengthen your vendor relationship by solving a financial problem they have while the sale proceeds. Agents who partner with us consistently report that it differentiates their pitch and improves vendor retention.

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